Privacy Policy
Last updated: 8 October 2026
This policy explains how Trade 2 Trade ("T2T", "we", "us") collects and uses personal data when you use the Trade 2 Trade app and website (the "Service"). T2T is a marketplace for verified UK motor traders.
1. Who we are
The data controller is Trade to Trade Group Limited, a company registered in England and Wales under number 12401201, whose registered office is 100 Fitzwalter Road, Sheffield S2 2SP. ICO registration number: [ICO NUMBER].
Contact us about your data at support@trade2trade.co.uk.
2. What we collect
- Account and business details: your name, email, phone number, password (stored only in encrypted form), business name and type, company number, VAT number, business address and location.
- Verification documents: photo ID (licence or passport), a selfie, proof of trade and trade insurance, used only to verify you are a genuine trader. They are not visible to other traders.
- Marketplace activity: vehicle listings and photos, auctions, bids, offers, wanted posts, saved searches and alerts, wishlist, reviews and ratings, feed posts and comments, team members you invite.
- Messages: chats between traders about vehicles.
- Reports and blocks: reports you make or that are made about you, and who you block.
- Subscription and purchase data: your plan, its status and renewal date, and identifiers from Apple, Stripe or Google. We do not see or store your card details or Apple ID password.
- Vehicle checks you run: registrations and mileages you enter for valuations, MotorCheck reports and appraisals, and the results.
- AI features: what you type or photograph in Trusty, Smart Posting and appraisal photo checks (see section 6).
- Technical and usage data: device and app version, push-notification token, and activity needed to run and secure the Service.
3. Why we use it and our lawful bases
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Create and run your account, provide the marketplace, auctions, messaging and subscription | Contract |
| Verify traders and prevent fraud, abuse and unlawful activity; moderate reports | Legitimate interests (keeping a trusted trade marketplace); legal obligation where applicable |
| Service emails and notifications (verification decisions, outbid alerts, messages, billing) | Contract / legitimate interests |
| Marketing emails and partner promotions you ask to hear about | Consent (you can withdraw at any time) |
| Sending your content to AI services when you use AI features | Consent (asked in the app before first use) |
| Keeping records for accounting, tax and disputes | Legal obligation / legitimate interests |
4. Who we share it with
We do not sell your personal data. Other traders can see your business name, listings, bids, reviews, ratings, public posts and the messages you send them. Your verification documents and contact details are not shown to other traders unless you choose to share them.
We use these service providers (processors) to run the Service:
| Provider | Purpose |
|---|---|
| Supabase | Database, authentication and file storage |
| [Hosting provider] | Hosting of the web app and website |
| Resend | Sending service emails |
| Stripe | Card subscription payments (web) |
| Apple | In-app subscription purchases and push notifications on iPhone |
| MotorSpecs / Motor Data Ltd | Vehicle specification and valuation lookups |
| MotorCheck | Vehicle history checks |
| Anthropic | AI processing for Trusty, Smart Posting and appraisal photo checks |
We may also disclose data where the law requires it, to protect our rights or users, or to professional advisers, or in connection with a sale of the business.
5. Insurance and other partner promotions
If you request a quote or register interest in a partner promotion (for example an insurance quote or a T2T event), we share only the details needed with that partner, and only when you ask us to.
When you upload your motor trade insurance document, we share that document and your contact details (name, business name, email and phone number) with our insurance partner, Howden, so they can contact you about your motor trade insurance. Our legal basis is our legitimate interest in connecting members with insurance partners. You can object at any time by emailing support@trade2trade.co.uk.
6. AI features
Trusty (the assistant), Smart Posting and the appraisal photo checks use Claude, an AI service provided by Anthropic. We ask your permission in the app before you first use them. If you agree, the text and photos you submit to those features, together with the vehicle details needed to answer, are sent to Anthropic to generate the response. We do not send your name, contact details, verification documents or messages with other traders. AI answers can be wrong; check them before relying on them. You can withdraw permission at any time in the app under Profile → AI features and data, and the rest of the Service works without these features.
7. International transfers
Some providers process data outside the UK, including in the United States. Where they do, we rely on UK-approved safeguards such as the UK International Data Transfer Agreement or Addendum, or an adequacy decision. [Confirm each provider's region and transfer mechanism before publishing.]
8. How long we keep it
| Data | Kept for |
|---|---|
| Account, profile, listings, saved searches, notifications | Until you delete your account |
| Verification documents | Until you delete your account (and removed from storage when you do) |
| Bids, auction results and messages involving other traders | Kept after account deletion in anonymised form (shown as "Deleted trader") so other traders' records remain accurate |
| Billing and transaction records | [6 years — confirm with your accountant] |
| Reports about content or users, and the evidence excerpt | [e.g. 2 years — confirm], kept for safety and to handle disputes |
| Anonymous record that an account was deleted (no personal data) | Indefinitely, for statistics |
9. Your rights
You have the right to access your data, correct it, have it erased, restrict or object to how we use it, receive a portable copy, and withdraw consent at any time. You can delete your account yourself in the app under Profile → Delete account. For anything else, email support@trade2trade.co.uk. We aim to reply within one month.
If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
10. Security
Data is encrypted in transit, access is limited by role, and verification documents are stored privately. No system is perfectly secure; if a breach affects your rights we will tell you and the ICO as the law requires.
11. Children
The Service is for businesses and is not intended for anyone under 18.
12. Changes
We will update this page if our practices change and, for material changes, tell you in the app.